Unnati Saxena
Process Associate @Genpact
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WORK HISTORY
Process Associate @Genpact
Manage contract processing for CPG clients across the U.S, ensuring full compliance and operational accuracy. Execute cases with strict adherence to turnaround time (TAT) and quality benchmarks, leveraging Salesforce CRM to enhance OTC processes. Design and implement Standard Operating Procedures (SOPs) during transitions, ensuring consistency and client approval. Prepare weekly performance reports highlighting team progress, challenges, and opportunities for improvement. Collaborate with cross-functional teams to align goals and drive productivity across operations. Cross-trained in multiple functions to boost team agility and accelerate task completion. Conduct daily audits for the entire team, ensuring 99%+ accuracy, and distribute audit reports by day’s end. Generate weekly reports on TAT, back-and-forth case movement, and document validation to ensure end-to-end process integrity.
EDUCATION
St. Wilfred's P.G. College, Jaipur
Bachelor of Business Administration - BBA
ABOUT UNNATI SAXENA
OTC
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