Unnati Parekh
Director - Gen AI & Advance Analytics lead Transformation for Next Gen Customer Operations
- Role
- Director - Gen Ai & Advance Analytics for Next Gen Customer Operations at Accenture
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Unnati Parekh
Experienced Vice President with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Transformation and Innovation, AI and Analytics, RPA & Statistical Skills, Quality Management, and People Management. Strong quality assurance professional with a PGDBA focused in Operations from MIT (Pune).
Experience
Director - Gen Ai & Advance Analytics for Next Gen Customer Operations
Dec 2023 — Present · IN
Education
MIT (Pune)
PGDBA, Operations
2010 — 2012
Skills
- Analytical Skills
- Performance Management
- Crm
- Strategic Planning
- Microsoft Excel
- Customer Service
- Problem Solving
- Operations Management
- Quality Management
- Team Building
- Management
- Process Excellence
- Mis
- Employee Engagement
- Excel
- Management Information Systems (Mis)
- Customer Relations
- Team Management
- Bpo
- Quality Assurance
- Call Center
- Documentation
- Process Improvement
- Call Centers
- Planning
- Service Delivery
- Process Engineering
- Business Analysis
- Business Process Outsourcing (Bpo)
- Process Management
- Customer Relationship Management (Crm)
- Iso
- Business Process Improvement
- Business Strategy
- Telecommunications
- Analysis
- Continuous Improvement
- Vendor Management
- Change Management
- Team Leadership
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