Unnati Kachhela
Channel Account Manager @Aditya Birla Sun Life Insurance
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WORK HISTORY
Channel Account Manager @Aditya Birla Sun Life Insurance
Mumbai, IN
Partnership management
EDUCATION
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Executive MBA, Business/Commerce, General
ABOUT UNNATI KACHHELA
A fun loving person.Soft spoken but Passionate when it comes to work.MBA & Seasoned professional with over 15 years of expertise into Channel & Strategic Partnership Management, Sales Support & Sales Strategies,Contact Centre pilot Projects,VRM,Digital Sales, Client servicing,Process & Projects,and Relationship Management within the Insurance and Banking Sectors.Skilled in Digital sales & adapt at managing inside sales teams to maximize customer engagement and sales conversions.Recognized as strategic planner with proficiency in spearheading business process, defining continuous improvement processes, accelerating employees’ strengths & building powerful teams that can conquer any obstacle through Digital Sales Channel,VRM & Sales Support roles Skilled in utilizing strong market knowledge of existing & potential customers for ensuring business growth opportunities aligned to company’s strategic plans; expertise in providing in-depth analysis of Current business, Processes,Improvement areas on ground Business intelligence for enabling planning and decision-making Extensive experience in Contact Centre Management,VRM,Digital Sales, Partnership management Customer service, grievance management, and contact center operations, ensuring high levels of customer satisfaction, Revenue.Proficient in project management, overseeing the successful execution of projects aimed at enhancing customer experience, Sales Process and operational efficiency.Strong focus on customer delight and NPS score management, consistently striving to exceed customer expectations & improve overall satisfaction metrics.MBA degree with specialization in Marketing & Leadership Strategy from NMIMS, providing a solid foundation for strategic decision-making and leadershipCORE COMPETENCIESStrategic Planning & IntegrationSales Support | Digital Sales |VRM| Digital Agency | E-Commerce SalesPartner and Channel ManagementRelationship & Stake Holder ManagementCustomer Service and Success ManagementCall Centre ManagementPilot Batch ManagementBranch Banking and Agency Channel Management (Digital & KAM Platform)Process and Project ManagementPeople Management and LeadershipSales & Revenue Generation StrategiesTraining and Quality ImprovementVendor ManagementCross-functional CoordinationMAJOR PROJECTS UNDERATKENCRM Project at Kotak LifeSFDC – Sales Force & Upsure Project at IDFC FIRST BankDigital Communications – Bulk SMS Sugar CRM & Dialer Project at Indiafirst LifeDigital form creation Project at Indiafirst Life CRM & Dialer Integrations Sales to Service CRM flow management
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