Unmesh J.

About Unmesh J.

I’m an Information Systems professional with a strong foundation in IT operations, QA testing, and digital content workflows. With an MBA in Information Systems and a BSc in Information Technology, I bring a balance of technical understanding and analytical thinking to improve how digital systems and media platforms operate.My experience spans data analytics, digital media ingestion, QA process validation, and cross-functional collaboration. I’ve worked on projects involving predictive modeling using KNIME, automation testing with Perfecto, and case management using Salesforce, where I focused on ensuring playback reliability, workflow accuracy, and timely issue resolution.Earlier, as an IT Lab Assistant, I developed a deep respect for documentation, testing precision, and user support — skills that continue to guide my approach to operational problem-solving. Whether it’s verifying media playback, optimizing ingestion accuracy, or designing dashboards in Power BI to track KPIs, I aim to create systems that are efficient, transparent, and user-focused.I’m passionate about roles that combine digital media technology, analytics, and process automation — helping teams deliver seamless content experiences backed by data-driven insight.Core Skills:QA Testing • Perfecto Automation • Media Ingestion • Playback Validation • Salesforce • Workflow Optimization • Data Analysis • Power BI • KNIME • Cross-Team Collaboration • Documentation • Process Improvement

Experience

1. Patron Support Lead

   Midwest Tape, LLC

   Dec 2025 — Present · Holland, OH, US

   Lead and mentor the patron support team to deliver timely, accurate, and high-quality assistance.Review and manage patron cases using Salesforce, classifying issues as bugs, enhancements, or usage-related concerns.Analyze playback failures, error trends, and patron feedback to identify recurring technical issues.Submit detailed bug and improvement tickets to engineering following structured documentation standards.Collaborate with Product, QA, Engineering, and Analytics teams to resolve platform issues efficiently.Track key performance indicators (KPIs) and contribute to data-driven reporting and dashboards.Create and present quarterly feedback reports for leadership using insights from patron, app review, and social media data.Improve support workflows, documentation, and training processes for new team members.Maintain library and patron help documentation to ensure clarity and accuracy.

Education

• St. Paul High School

  Secondary School Certificate

  2018

• The University of Toledo

  Master of Business Administration - MBA, Information Systems

• Vidyalankar School of Information Technology

  BScIT, Information Technology

• Maharshi Dayanand College of Arts Science & Commerce

  Higher Secondary Certificate, Computer Science

  2018 — 2020