Unique Mayo
Healthcare Administrator
- Role
- Customer Care Advocate at Centene Corporation
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Unique Mayo
Proficient healthcare administrator skilled in streamlining insurance claim processes and…
Experience
Customer Care Advocate
Jun 2024 — Present
Maintains performance and quality standards based on established contact center metricsDocuments all member and provider information and communications for quality and performance tracking through the CRM applicationsReceives and responds to routine member and provider inquiries, requests, and/or concerns in an accurate and timely mannerMitigates and prevents complaints from being escalated to resolve in the initial contact
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