Neal Underwood
Sr Director, Solution Engineering (Americas) | AI & Generative AI | Driving Enterprise Adoption & Customer Success
- Role
- Senior Director Solutions Engineering - Americas at Talkdesk
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Neal Underwood
I am a solutions engineering leader with a passion for helping enterprises unlock the power of AI and data-driven technologies. Over the past 6 Years, I’ve built and scaled high-performing solutions engineering teams internationally, that bridge the gap between cutting-edge technology and real business outcomes.My experience spans AI, machine learning, cloud computing, and SaaS solutions, with a track record of leading pre-sales strategy, designing enterprise architectures, and delivering proofs of concept that win executive buy-in. I thrive at the intersection of customer needs, product innovation, and go-to-market execution, ensuring that complex technology translates into measurable value.As a leader, I focus on developing talent, driving cross-functional alignment, and shaping GTM strategy that accelerates growth. I’ve partnered with Fortune 500 companies, fast-scaling startups, and global teams to deliver solutions that not only solve today’s challenges but also position organizations for the future of AI-driven business transformation.Core Expertise: Solutions Engineering | AI & Machine Learning | Generative AI | Enterprise Architecture | Pre-Sales Leadership | GTM Strategy | Executive CommunicationI am a solutions engineering leader with a passion for helping enterprises unlock the power of AI and data-driven technologies. Over the past 6 years, I’ve built and scaled high-performing solutions engineering teams internationally, that bridge the gap between cutting-edge technology and real business outcomes.I’m excited to help my customers adopt and scale AI in ways that drive innovation, efficiency, and long-term success.
Experience
Senior Director Solutions Engineering - Americas
Feb 2024 — Present
Education
Seattle University
Bachelor of Arts, Economics
Skills
- Direct Sales
- Business Analysis, Strategy and Development
- Leadership
- Software as a Service (Saas)
- Business Development
- Customer Relationship Management (Crm)
- Enterprise Solution Sales
- Techincal Sales
- Account Management
- Data Network
- Channel Partners
- Data Center
- Unified Communications
- Ucaas
- Channel Sales Managment
- Enterprise Software
- Sales Management
- Cloud Computing
- Solution Selling
- Channel Sales
- Networking
- Sd-Wan
- Cloud Applications
- Salesforce.com
- Software Defined Networking
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