Chuck Underwood

About Chuck Underwood

I have 18 years experience managing a variety of retail locations from mall anchor…

Experience

1. Senior Client Solutions Executive

   AT&T

   Jan 2010 — Present · Salem, OR, US

   Responsible for driving sales, customer experience and maintaining store operations. Successfully opened newest AT & T location in Oregon exceeding sales quota and customer experience. Recognized for new small business activations for previous five years. A leader in training compliance and new initiative launches.• Supervise store staff to meet and exceed sales goals toward revenue and product growth.• Responsible for inspiring, engaging & promoting a culture of customer satisfaction in all interactions: sales, technical support, and billing.• Exceeded company targets for new small business account acquisitions.• Proficient in balancing customer understanding while explaining and teaching complex topics.• Proven ability to diplomatically address client concerns and resolve to the benefit of the customer and the company.

Education

• Udacity

  Nanodegree

  2014

• Chemeketa Community College

  Associate’s Degree

  2005

• Udacity

  Full Stack Web Developer Nanodegree

  2017 — 2017

• Udacity

  iOS Developer Nanodegree

  2018 — 2019

• Eastern Oregon University

  Bachelor of Science - BS

  2020 — 2023

Skills

• Cross-Functional Team Leadership
• Direct Sales
• Management
• Team Building
• Retail
• Merchandising
• Leadership
• Powerpoint
• Microsoft Excel
• Git
• Customer Experience
• Javascript
• Ios Development
• Sales Operations
• Customer Service
• Account Management
• Html
• Inventory Management
• Inventory Control
• Training
• Customer Satisfaction
• E-Commerce
• Microsoft Word
• Sales Management
• Css
• Cash Management
• Microsoft Office
• Sales
• Strategic Planning
• Html5
• Store Management
• Negotiation
• Web Development
• Swift
• Cellular Communications
• Front-End Development
• Human Resources