Unais Ansari
Customer Service Manager at Falnest Relocations
- Role
- Customer Service Manager at Falnest Relocations
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Manager
Nov 2025 — Present · Navi Mumbai, IN
Act as the SPOC for the customer and shipper from origin to destination to execute the relocation requirement end-to-end right from enquiry to billing>Liaison with surveyors to understand specific requirements of the relocation movement>Coordinate with shipper to confirm details of pack/delivery date and ensure smooth execution of relocation>Achieve move process TAT compliance for every job initiated>Update the Company software to capture the relevant move information which include enquiries, storage movements, shipment information (dates and details)>Pre-empt / provide issue resolution during the move by closely working with the shipper and coordinating with internal departments>Follow up for Insurance and Claims in case of claims complaints>Prepare projection and monthly reports for business MIS
Education
Rizvi Education Society's College of Architecture
bms, Logistics, Materials, and Supply Chain Management
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