Umar M
Sr Customer Success Manager @CrowdStrike
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WORK HISTORY
Sr Customer Success Manager @CrowdStrike
London, GB
Senior Customer Success Manager supporting EMEA enterprise customers, focused on driving adoption, ROI, and long-term value from CrowdStrike\'s Falcon solutions- Managing strategic cloud-based and on-prem enterprise accounts using Logical (Humio) and Falcon Next-Gen SIEM- Partnering with Sales on ROI discussions, QBRs/QORs, and executive-level engagements- Escalation point for key customers, building durable and trusted relationships- Increasing adoption by developing impactful use cases and maximising product value
EDUCATION
University of Surrey
B.Eng, Electronics
King's College London
Master of Science (MSc), Electronic Engineering with Business Management
ABOUT UMAR M
Customer Success Engineer since 2011, I\'ve helped scale Technical Success and Support teams globally, supporting complex software solutions. Trusted Technical Advisor & Client Advocate focused on increasing optimised product adoption, driving customer satisfaction and retention.
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