Umrez Khan
Senior Business Analyst | WFM & Capacity Planning Specialist at Amazon | Driving Accuracy & Operational Efficiency
- Role
- Business Analyst ll at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Umrez Khan
With nearly a decade of experience spanning Workflow Management, Compliance, Risk Analysis, and Financial Analysis, I bring a well-rounded perspective to business operations and performance optimization.Currently working as a Business Analyst at Amazon, I specialize in Workforce Management (WFM), inventory planning, and financial operations. My focus lies in driving operational efficiency through data-backed strategies and scalable solutions.I\'ve successfully led SLA delivery across multiple third-party (3P) call centers, built capacity plans using Amazon\'s in-house applications and other popular WFM tools like Aspect and NICE WFM, and developed automation tools that have significantly reduced manual effort and improved accuracy.What sets me apart is my passion for transforming raw data into actionable insights that lead to smarter, faster decisions. I\'m committed to innovation and building visibility across planning functions—always aiming to contribute to strategic outcomes in high-impact environments.
Experience
Business Analyst ll
Jul 2025 — Present
Education
East West, bangalore
D.P.S
2000 — 2007
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