Umesh Shewale

Technical Support Engineer @Lava International Limited

Mumbai, IN

Working as a Technical Support Engineer at Lava International, I provide application and system-level support for internal platforms including KM Portal (Knowledge Management Portal), SAP UI5-based interfaces, and Empower system. I ensure uninterrupted workflow for field users, service teams, and backend operations by resolving technical issues and validating process improvements.Key Responsibilities:Provide technical troubleshooting and backend support for KM Portal, UI5 applications, and Empower systems.Manage user access, data validation, and issue escalation across multiple service teams.Collaborate with development teams to identify, test, and deploy fixes for UI and API-related issues.Validate and document UI5 application workflows, ensuring consistent integration with SAP modules.Monitor system performance, coordinate with IT teams for bug resolution and version upgrades.Conduct training and support sessions for internal users on new features and modules.Ensure compliance with SLA and TAT guidelines for all technical support requests.Achievements:Streamlined the KM Portal issue resolution process, reducing turnaround time by 30%.Actively contributed to UI5 module enhancements improving overall user experience.Supported cross-functional rollout of Empower updates with minimal downtime

Centre for Development of Advanced Computing (C-DAC)

Post Graduate Diploma in Advanced Computing, Computer and Information Sciences and Support Services

Sinhgad College of Engineering

Master of Business Administration - MBA, Information Technology

Sandip Institute of Technology, & Research Centre

BE - Bachelor of Engineering, Mechanical Engineering