Umesh Shah
SVP - CX | Workforce Management | Analytics | Entrepreneur | Community Worker
- Role
- Senior Vice President at M&T Bank
- Location
- East Amherst, NY, US
- LinkedIn followers
- 500 followers
About Umesh Shah
An experienced (20+ years) people manager with superlative client relationship management skills. Areas of strength include strategy, operations, analytics, and customer management. Demonstrated ability to convert strategic organizational goals into operational plans with measurable outcomes.Working as Senior Manager, Consulting at Cognizant Technology Solutions, led multiple consulting engagements managing teams across various geographies and business verticals. Extremely well versed in end-customer engagement management, defining forward-looking strategies utilizing new-age digital offerings, and program managing the deployment.At Firstsource, working as Master Black Belt, Umesh led the process excellence deployment across multiple centers in North America and India for over employees working within the Credit Card, Analytics, and Healthcare verticals.Mr. Shah’s stint at GE Capital and Bharti Airtel were focused on Six Sigma project execution. During the course of his employment at GE, he got trained and certified in Six Sigma.His quality work has won him awards like Best Process Improvement Project, Best Six Sigma Project under 90 Days at IQPC, ASQ, and Best International Project at Sakaal Awards (Symbiosis Institute of Management, Pune)Umesh is a certified Black Belt and holds a Bachelor’s degree in Statistics from Presidency College, Calcutta.
Experience
Senior Vice President
Dec 2018 — Present · Buffalo, NY, US
Skills
- Operational Excellence
- Leadership
- Bpo
- Call Centers
- Operations Management
- Contact Centers
- Six Sigma
- Process Consulting
- Performance Management
- Crm
- Service Delivery
- Process Engineering
- Business Analysis
- Management
- Business Process Mapping
- Business Process Outsourcing (Bpo)
- Process Excellence
- Team Management
- Offshoring
- Business Process Improvement
- Business Process
- Business Process Re-Engineering
- Black Belt
- Outsourcing
- Process Improvement
- Process Management
- Business Transformation
- Re-Engineering
- Speech Analytics
- Change Management
- Quality Management
- Vendor Management
- Transition Management
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