Umeshkumar Dubey

Experience

1. General Manager-post Construction(Hospitality & Property Management) at Lodha Group

   Lodha

   Jul 2013 — Present · Mumbai, IN

   SNAGGING (Pre-Possession)Snagging of a flats from Customers point of view.Submitting Snagging list to the Project Team and getting defects rectified from the respective Team.Carrying Site visit of the customers and preparing Customer Snag list as well.Conducting Possessions of flats.• OPERATIONS(Post-Possession)Ensure operations of all facility management services in the complex like Housekeeping, security, waste management, landscaping, pest controlling, transportation,etc.24*7 supply of electricity and water.Resolve all complaints from the customer.Record all complaints in complaint register and online system.Manage / coordinate with vendors to resolve the issue and sign-off from customer of successful resolution.Coordinate resolution of issues and defects with contractors / OEM providers during the defect liability period.Manage vendors providing services like housekeeping, security etc.(by maintaining daily attendance report, surprise checks, performance rating etc.)Supervise technical works in the facility including annual maintenance contracts.Ensure compliance to company policies like guidelines pertaining to - elevation of building, interior etc.Proper maintenance of parking, terrace, open lobby area etc.Manage capital assets and site inventory and follow accounting policies of the companyRaise bill to customers and ensure collections from clients.Coordinate with vendor / service providers for timely expense data entry into billing systems.Coordinate with corporate office for billing related queries resolution.Coordinate facilities testing and handover from Construction Management department.Support customer handover process with Customer Care department.

Education

• University of Mumbai

  Diploma in E & C

  2000 — 2002

• RPMHHS

  SSC from Mumbai University

  1993 — 1999

Skills

• Procurement
• Contract Management
• Management
• Team Building
• Facilities Operations
• Negotiation
• Project Planning
• Team Management
• Budgets
• Vendor Management
• Facilities Management
• Operations Management