Umesh Chandra S.

About Umesh Chandra S.

Have been responsible for IT infrastructure & operations, including Cybersecurity operations, at the IMF head quarters and nearly 120 offices world wide. Track record of overseeing timely completion of numerous projects in a wide range of services – such as knowledge management, cloud migration, data center relocation, transition to managed service providers, security, major technology deployments etc. Development and implementation of cloud and sourcing strategies was integral part of the role. Any leader needs to motivate and take his/her team along, so the desired outcome becomes part of their success story. During my tenure chief of one of the largest divisions, I have excellent formal feedback from direct reports, going back several years. A testament to this observation, are multiple successful project completions. Managed day-to-day delivery of end user services such as web presence, messaging, networking, computing, PC & mobile devices, remote access, audio-visual collaboration, telephony, service desk and monitoring. Cybersecurity Operations was a key responsibility, enabling secure delivery of the IT services. Such a large technology portfolio required a good understanding of the architecture, closely working with a wide variety of stakeholders at all levels of the organization, conducting due diligence for modernization, assessing long-term impact of technical decisions as well as adopting practical implementation approaches. I was an active member of the architecture review board. Have been part of IMF’s Crisis Management Team as well as Emergency Operations Response Team for several years, and been involved in management of several major incidents including the pandemic.

Experience

1. Division Chief

   International Monetary Fund

   Sep 2004 — Present · Washington, DC, US

   Managed the IT infrastructure and security operations at the IMF HQ and 120 remote offices. Led the delivery of end user services such as messaging/email, identity access management, cloud, networking, computing, PC & mobile devices, web presence, remote access, audio-visual collaboration, service desk etc. Provisioned purely IT services, such as Service Management (ITIL based) and 24x7 monitoring. • Oversaw capacity planning, technology induction, cloud, and sourcing strategies, ensuring adequate & scalable infrastructure platforms (which was invaluable during the pandemic).• Managed a budget of between $18-$22 million of capex and opex annually. • Achieved savings of over $13 million in opex budget over 5 years by using managed service providers.• Been part of IMF’s Crisis Management Team for many years and managed major incidents, including the Covid 19 crisis. Development & annual verification of Business Continuity capability were key responsibilities.• Managed IT security operations with increased automation, scans & analysis, vulnerability management, ever-improving sensitivity of alerting and timely reporting of incidents.• Managed the User Liaison function and provided active customer engagement at all levels of the organization for understanding the requirements, shaping the opinion, and ensuring effective service delivery. Deputy Division Chief, IT Infrastructure Division, December 2007 – March 2012Planned and managed multiple Business Continuity/Disaster recovery exercises requiring coordination of large number of IT teams and customers.• Greatly expanded the scope and monitoring to ~95% of the infrastructure, reducing downtime & enabling quick recovery.• Enabled a prompt incident alerting and response process, managed recovery from several major incidents.• Ensured smooth transitions during staff augmentation contract process(es).

Education

• University of Warwick - Warwick Business School

  MBA, Business

  1996 — 2000

• Georgetown University School of Continuing Studies

  Certificate in Leadership Coaching

  2022 — 2022

• Delhi University

  BSc, Physics (Honors)

  1980 — 1983

• Delhi University

  MCA, Computer Science

  1983 — 1986