Umesh Arora

IT Support Associate @Synopsys Inc

Mississauga, ON, CA

Provide technical support for end-users, troubleshooting hardware, software, and network issues across Windows and macOS environments.• Manage user accounts, permissions, and access control using Active Directory (AD) and Azure AD.• Deploy and manage company devices using Microsoft Intune for endpoint management and security.• Assist with onboarding and offboarding processes, ensuring smooth system access and account setup for new hires.• Support collaboration tools such as Microsoft 365, Teams, and VPN configurations for remote users.• Track, prioritize, and resolve IT support requests using ServiceNow ticketing system, ensuring timely resolution and minimal downtime.• Maintain system security by managing device compliance, patching, and enforcing security policies.

Council for the Indian School Certificate Examinations (CISCE)

Grade 10

Central Board of Secondary Education

Grade 12

Sheridan College

Diploma of Education, Computer Systems Technician-Software Engineering