Umesh Shetty

About Umesh Shetty

Serving as a Senior Manager of Service Reliability Engineering at Equinix Digital Services Network. Started my career as a Network Engineer focussed on Routing and Switching as my core domainWorked at leading banks handling low latency and trading networks. My latest interest is in the field of AI and ML to automate Networks and improve reliability

Experience

1. Senior Manager Global Network Service Reliability Engineering

   Equinix

   Mar 2025 — Present · Mumbai, IN

   Leading the transformation of global network operations through AI-driven automation, AIOps, and Site Reliability Engineering (SRE) practices for Equinix’s large-scale service provider network.I currently focus on building AI-first network operations capabilities that reduce manual toil, improve reliability, and enable proactive and autonomous operations across L2/L3, MPLS, EVPN, and cloud connectivity platforms.Key Responsibilities & ImpactLead the design and development of Network AIOps platforms that analyze alerts, telemetry, logs, and device state to detect faults, identify root cause, and recommend or trigger remediation.Drive AI-enabled incident management, reducing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) by automating diagnostics, correlation, and vendor case creation.Build and scale SRE practices for Network Operations, including reliability metrics, error budgets, post-incident learning, and automation-first operations.Architect self-healing and closed-loop automation workflows for network maintenance, traffic drains, failure mitigation, and service validation.Integrate network data from multiple systems (telemetry, SNMP, streaming data, configs, logs, APIs) into a unified observability and decision layer.Partner with Network Engineering, NOC, Product, and Leadership teams to align AI strategy with business outcomes such as availability, customer experience, and operational efficiency.Enable engineers and leaders globally through natural-language AI interfaces, allowing faster access to network insights without deep system knowledge.Mentor and grow a global SRE team with skills spanning networking, automation, data engineering, and applied AI.

Education

• St Mary's English School

  SSC

  1990 — 2002

• University of Mumbai

  Bachelor's degree, Information Technology

  2008

Skills

• Cisco Technologies
• Security
• Routers
• Devops
• Qos
• Ccnp
• Python
• Network Administration
• Wide Area Network (Wan)
• Juniper
• Routing Protocols
• Firewalls
• Cisco Systems Products
• Switches
• Ospf
• Troubleshooting
• Checkpoint
• Juniper Technologies
• Itil
• Infrastructure
• Bgp
• Pix
• Routing
• Network Design
• Networking
• Active Directory
• Wan
• Ccna
• Eigrp
• Cisco Routers