Umesh Satti

About Umesh Satti

A Target and Delivery oriented professional with over 15 years of rich experience in Telecommunications, for taking tasks to completion – Must have an eye for detail in Service Operation Function. Presently working with Vodafone Idea Enterprise Business as National Service Manager for large & global accounts.A keen planner & implementer with demonstrated abilities in accomplishing business growth on a consistent basis. Pioneer in the design and delivery of assignment, expert in facilitating change through redesign of internal operating and business processes and structured methodologies being practiced in industry. Proven Skills in managing teams to work in synchronisation with the corporate set parameters & motivating then for achieving business and individual goals. An effective communicator with excellent interpersonal & relationship management skillsSpecialties: HNI Customer & Client relationship management,Customer Life Cycle Management, Service Operations, Collection, Revenue ehancement and upsell, Exposure Monitoring, Channel Management, Customer/Channel Accounting, Bad Debt Management, Churn Management, Business Development, Key Account Management, Team Management,Fraud & Risk management, Quality & Training, Liaison/ coordination, Cost Budgeting.

Experience

1. Agm - Regional Service Mangmt and Collection Lead Delhi and Rajathan Vibs B2b Customers

   Vodafone Idea Limited

   Apr 2022 — Present · IN

   Vodafone Idea Business Solution- VIBS

Education

• Alagappa University

  PGDBM, Business Administration, Management and Operations

  2008 — 2009