Umesh S

About Umesh S

A highly accomplished Program Management professional with over 10.7 years of experience, including 5.10+ years managing Digital Marketing programs. Expertise in developing and executing omnichannel marketing strategies, driving CRM-based, data-driven customer experiences, and delivering results across Global Delivery Centers (GDC). Proven success in leading multi-functional teams, aligning strategic business goals with project execution, and managing complex, high-impact programs from concept to completion.• Program Planning and Design: Align programs with the organization\'s strategic objectives and business goals. Clearly define the scope of the program, including deliverables and outcomes. Establish clear and measurable program objectives.• Collaboration: Collaborate with design leadership to contribute to the creation of world-class interaction designs, offering assistance from initial concept ideation through the entire design process up to the product shipping stage.• Resource Management: Identify and allocate resources, including budget, personnel, and equipment. Develop and manage the program budget, ensuring cost-effectiveness.• Risk Management: Identify potential risks and develop mitigation strategies. Address and resolve issues that may impact the program\'s success.• Stakeholder Management: Engage with various stakeholders, including executives, project managers, and team members.• Requirements Gathering: Gather and manage requirements from stakeholders to shape the program.• Planning and Execution: Develop and manage the program schedule, setting realistic timelines and milestones. Implement and oversee quality assurance processes to ensure deliverables meet standards• Change Management: Implement effective change control processes to manage alterations to the program scope, schedule, and resources. Communicate changes to stakeholders and ensure alignment.• Performance Monitoring: Establish and monitor key performance indicators (KPIs) for program success. Make data-driven decisions based on performance metrics.• Documentation: Maintain comprehensive documentation, including project plans, reports, and other relevant materials.• Contract and Vendor Management: Manage contracts and relationships with external vendors if applicable.• Continuous Improvement: Continuously analyze program performance, reliability, and incidents to identify areas for improvement. Implement changes to enhance overall program resilience.• Conflict Resolution: Address conflicts and challenges within the team to maintain a positive work environment.

Experience

1. Program Manager

   Microsoft

   Jan 2025 — Present · IN

   Currently working remotely for Microsoft as a Program Manager (FTC) under Beyondsoft Payroll.• Program Manager for licensing and pricing for Unified Support, a company-wide service transition from Premier support to an existing license-based pricing structure. Comprehend complex data across multiple geographies for customers worldwide, analyze and model financial data, turning analyses into clear recommendations for discounting and license exceptions. Collaborate across multiple teams including sales, manage multiple projects, operations and finance for adjustments, credits and re-profiling of parent companies and subsidiaries. License reviews and account fragmentations of large volume MNCs worldwide. • Delivered Quarterly Business Reviews featuring Azure Consumption Rate (ACR) insights to senior executives, influencing budget allocations and partner performance goals.• Created and modified manual quotes, based on request, for members of the international sales team selling Unified Support. • Provide thoughtful, structured deal support plans to strategy managers and account teams, utilizing tools such as USP, Compass One, Dynamics360 and VLC. • Became sole data contact on team for ad hoc data queries. • Improved speed and efficiency of ad hoc data queries through development of templates, pivot tables, and formulas in Excel, used to reformat the resulting data. • Wrote requirements documents for reporting to show monthly team KPIs for higher level management.

Education

• Bangalore University

  Bachelor of Commerce (B.Com), Computer Science

  2011 — 2014

• Jain (Deemed-to-be University)

  Master of Business Administration - MBA, Project Management