Umesh Krishnarao Patil
IT Service Delivery Leader | Expert in ITIL, Cloud Ops & Project Governance | 24+ yrs Driving Results, Inspiring Teams & Delivering Enterprise Value
- Role
- Service Delivery Manager - Program Manager & Project Manager - Cloud Service Management at Atos
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Umesh Krishnarao Patil
Driving enterprise transformation is not just about technology — it is about creating…
Experience
Service Delivery Manager - Program Manager & Project Manager - Cloud Service Management
Sep 2011 — Present · IN
Lead and manage end-to-end IT service delivery, ensuring seamless operations across multiple business-critical functions. Build and maintain long-term, trust-based client relationships by aligning IT services with evolving business needs. Drive operational excellence through ITIL best practices, process automation, and continuous service improvement (CSI). Oversee SLA/KPI governance to ensure measurable business outcomes and customer satisfaction. Collaborate with cross-functional teams (cloud, infrastructure, security, DevOps) to deliver enterprise-wide IT transformation. Mentor and coach delivery teams to enhance capability, performance, and customer engagement. Partner with senior stakeholders to shape IT strategies that enable business growth, cost efficiency, and resilience.Key Achievements: Successfully led multiple cloud migration & digital transformation programs (Azure, AWS). Achieved 99.9% service uptime consistently across critical platforms. Negotiated and managed multi-million-dollar IT service contracts with Fortune 500 clients. Reduced operational costs by 20% through automation and service optimization. Built and retained long-term client partnerships spanning 14+ years.
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