Umesh P.
Customer Success Manager @ Dell Technologies | 20 years in IT | Dell Cloud & Gen AI certified | Nutanix Certified Associate (NCA6-MCI) | Nutanix Certified Professional (NCP-MCI6) | Google Cloud Digital Leader certified
- Role
- Customer Success Manager at Dell Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Umesh P.
With over 20 years of IT experience and 11 years in service delivery at Dell Technologies I have handled critical accounts in the private, medical, and financial sectors. My mission as a customer success manager is to craft and execute strategies that drive customer adoption and satisfaction while effectively managing and driving discussions among the operational and sales leadership. My R&R\'s include QBR\'s, webinars, tech workshops and other customer enablement and engagement events to promote services and raise awareness about the upcoming technology. Passionate towards learning and being relevant with time and technology
Experience
Customer Success Manager
Oct 2018 — Present · Bengaluru, IN
Handling critical Private sector, Medical & Financial banking accounts.2. Crafting and Executing strategies to drive customer adoption.3. Effectively managing and driving discussions amongst the operational & sales leadership regarding incidents, trade-offs and risk management.4. Developing close relationships with our customers and empowering to understand their business & / operational needs and technical challenges.5. Conducting QBR\'s, Webinars and other customer enablement and engagement events to promote services and awareness about the upcoming technology.
Education
Mahatma Gandhi Mission's College Of Engineering and Technology, Navi Mumbai
Bachelor's degree, Electrical, Electronics and Communications Engineering
Mahatma Phule College Navi Mumbai
12th Grade, Science
Sudhagad Education Society
High School
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