Umesh Ojha
ITSM PROCESS MANAGER || ITIL4 Master || ITIL V3 EXPERT|| IT SERVICE DELIVERY || Six Sigma Black Belt
- Role
- Deputy General Manager at Deutsche Telekom Digital Labs
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Umesh Ojha
With 16+ years of experience driving IT operational growth, I excel in leading start-ups and turnaround initiatives across varied environments. My passion lies in crafting innovative strategies that foster business success, streamline processes, and enhance efficiency.Core Competencies:• Proven ability to partner with business units and senior leadership to influence impactful decisions.• Expertise in managing end-to-end client relationships, ensuring smooth transitions, precise documentation, effective implementation, and comprehensive training/support.• Results-focused leader skilled in people management, vendor/supplier relations, time management, and driving operational efficiency.• Advanced analytical capabilities, delivering actionable insights to optimize quality and resource allocation.• Extensive experience in service delivery, IT infrastructure, IT service management, IT project management, and quality assurance.• A strong advocate for talent growth through strategic recruitment, career development, succession planning, and impactful training initiatives.• Dedicated to building high-performing teams and nurturing a collaborative, growth-driven work environment.I am committed to achieving operational excellence, driving growth, and fostering partnerships that create sustainable success.
Experience
Deputy General Manager
Jul 2024 — Present
Education
Modern School
XII, Maths
1996 — 2002
University of Rajasthan
BE, Electronics & Comm.
2004 — 2008
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