Umesh Kumar
M365 Engineer @ Cognizant | Infra Managed Services | Microsoft 365 Expert | Microsoft Security and Compliance | Azure | Cloud Migration
- Role
- M365 Enginner at Cognizant
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Umesh Kumar
Hello! I am Umesh Kumar, a results-driven Microsoft 365 Cloud Support Engineer with…
Experience
M365 Enginner
Oct 2022 — Present · Gurugram, IN
In my current role as a Senior O365 Engineer, I manage and resolve support cases for Exchange Online and Office 365 environments. I focus on ensuring high customer satisfaction by efficiently directing and resolving complex support cases related to client connectivity, domain management, and hybrid deployment issues. I also administer the setup and management of Office 365 accounts, ensuring smooth onboarding and operational continuity for users.Achievements: I have successfully addressed and resolved numerous client connectivity issues, focusing on AutoDiscover and Outlook configuration. Additionally, I have configured and maintained hybrid mail flow, ensuring secure and reliable email delivery between on-premises and cloud environments. My efforts in managing Azure AD Connect and directory synchronization have significantly improved user access and account management processes.
Education
Bharati Vidyapeeth Institute of Computer Applications & Management
Master of Computer Applications - MCA
2014 — 2017
DAV Public School, Sector-49, Gurugram, Haryana
Senior Secondary
Maharshi Dayanand University (MDU), Rohtak
BCA
2010 — 2013
Lovely Professional University (LPU)
PGDCA
2013 — 2014
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