Umesh Kumar
Sr Manger IT & Technical Account Manger
- Role
- Sr Manager IT and Technical Account Manager at TP
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Umesh Kumar
Accomplished senior-level manager with over 15 years of strategic leadership in IT service delivery, Technical Account Management (TAM) operations, IT security, and compliance. Proven expertise in managing internal and external audits, client audits, and complex service delivery initiatives across diverse industries. Recognized as a pragmatic visionary with a positive attitude and unwavering commitment to excellence. Skilled in driving organizational change, optimizing project management, and strengthening customer relationships to achieve maximum results. Highly adaptable, flexible, and open to change, with a readiness for periodic travel.
Experience
Sr Manager IT and Technical Account Manager
Jan 2023 — Present · Jaipur, IN
Managed day-to-day IT operations and escalations for 24x7 support across 13 clients. Oversaw a team of 30 engineers across four offices, ensuring high-performance service delivery. Implemented ITIL processes for ticketing, change management, and auditing to enhance operational efficiency. Took ownership of critical incidents, coordinating resolutions and conducting post-incident reviews. Established effective communication between stakeholders to align on service delivery goals. Developed strategies to optimize service delivery based on internal and third-party analyses. Supervised desktop management teams to drive continual improvements in user experience. Conducted training sessions for team members on troubleshooting hardware, software, and network issues.
Education
Basic College
Bachelor of Science (B.Sc.), Biology/Biological Sciences, General
2005 — 2008
New Gharshana Mandi
Senior Seconday , Biology/Biological Sciences, General
2000 — 2005
Bikaner Elite
Bachelor of Science, Bio
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