Umesh Dhumal

Project Management | PMP® , ITIL v3

Role: Sr Manager - Information Technology (IT) at HDFC Bank
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

About Umesh Dhumal

PMP Certified Project Manager,having 18 plus years of experience in BAFS Industries.Track record of successfully managing projects and continuously developing value added services to enhance the service experience, build effective relationships with clients and create additional sources of revenue to drive service excellence Results-driven leader offering a successful career of 14 years in driving Project Management Life Cycle and largeengagements entailing Services Delivery & Operations Management, Team Leadership and Negotiating with clients forSLAs / terms Present career-long record of promotion, stakeholder satisfaction, designing and execution of project framework,resource management, testing, and go-live process; poised for next level of success in Service Delivery Resourceful in delivering contractual SOW (Scope of Work), payment initiation, approval and realization of paymentprocess at low cost and comparatively higher efficiency Skilled in recommending and implementing service improvements using Information Technology Infrastructure Library (ITIL)and Customer Satisfaction Index (CSI) to create improved efficiency and effectiveness Recipient of Spirit of Winning –The Summit Individual Award 2014 and a Certificate of Appreciation in 2007in recognitionof significant contribution towards ‘Customer Satisfaction and Branch Performance’ Successfully developed measurement matrix for SLAs and KPI which resulted in avoiding penalties and cost savingsSpecialties: People Management, Project Management, Team Lead, System & Network Planning & Maintenance, Technical Support Handling Multi-location FMS & AMC project as Service Delivery /Operations Manager / Project Manager

Experience

Sr Manager - Information Technology (IT)
HDFC Bank
Oct 2022 — Present · Mumbai, IN
Sr. Manager - Information Technology - Edge Computing - West Region Support

Education

Terna Engineering
Computer Technology

Skills

Project Management
Microsoft Certified Professional
Vendor Management
Service Delivery
Team Management
Program Management
IT Operations
IT Service Management
Itil
Itil V3 Foundations Certified

Contact information

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Work email
•••••@hdfc.bank.in
Personal email
•••••@•••••.com
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Current company

HDFC Bank

Banking · 216K employees · Mumbai, Maharashtra, India

HDFC Bank is India's largest private sector bank, offering a comprehensive range of financial products and services to our customer base of over 92 million. Our extensive distribution network of 8,919 branches and 21,031 ATMs across 3,836 cities and towns as of August 2024, reaches every corner of the country, making us accessible to millions. Promoted by Housing Development Finance Corporation (HDFC), India's leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank". With a single-minded focus on product leadership, customer focus and operational excellence, we have emerged as a leading player in all our business segments. We cater to individuals and businesses, offering a full range of innovative banking solutions including loans, payments, and wealth management. Our business solutions empower companies of all sizes, from MSMEs to large corporations, helping them grow with tailored banking services and financial tools. In 2023, the Bank merged with HDFC Ltd, combining our robust banking services with HDFC Ltd's legacy of leadership in housing finance. This merger enhances our ability to offer home loans and other financial services, ensuring seamless access for customers across urban and rural areas. As a socially responsible corporate citizen, we believe in banking with a purpose. Through our CSR initiative, Parivartan, we actively work to drive positive change across education, healthcare, skills training, and sustainable livelihoods impacting over 10 crore lives across the country. Our commitment to community impact is as strong as our dedication to delivering value to our stakeholders. As we expand, we continue to stay at the forefront of innovation, offering seamless digital banking experiences to enhance the lives of our customers. HDFC Bank prioritises the security of its systems and remains committed to maintaining the confidentiality of its customers' data. As a precaution

hdfc.bank.in

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About Umesh Dhumal

Experience

Sr Manager - Information Technology (IT)

Education

Terna Engineering

Skills

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