Umesh Deshmukh
Customer Success Delivery Manager @SailPoint
- Role
- Customer Success Delivery Manager at SailPoint
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Umesh Deshmukh
A highly accomplished professional with 18 years of comprehensive experience in the technology sector, with a unique career path from technical leadership to project management and now, customer success.For the last year, I have been leveraging my expertise as a Customer Success Delivery Manager, focusing on maximizing client value and ensuring the successful adoption and delivery of solutions. This role is built on a 7-year foundation as a Project Manager, where I consistently delivered complex, high-value projects on time and under budget. I have a proven track record of enhancing client satisfaction by 20% and expertly managing end-to-end delivery for both onsite and offshore teams on T&M and fixed-price contracts.My career began as an Automation Test Engineer, Test Lead, and Project Lead, giving me a deep understanding of the technical aspects of project delivery. This combined experience in technology, project leadership, and customer success allows me to effectively manage stakeholders, optimize resources, and mitigate risk while ensuring both business goals and customer profitability are met: • Project Management • Project Planning • Schedule Management • Risk Management • Scope Management • Cost Management • Stakeholder Management • Change Management • Team Management : Executed implementation of $500K IAM application on-boarding feature, achieving key milestones on time and under budget, resulting in a 14% increase in annual revenue. Aligned existing IDAM transformation framework with expansion initiatives, increasing new logo traffic by 10% and generating $150K+ in new revenue in just six months. Facilitated the implementation, training, and on-boarding of over 500 users, ensuring 100% adoption across 45 customer accounts within one year. Led IDAM product launch initiatives across Australia region, managing a $1M budget and achieving a 200% increase in customer reach.
Experience
Customer Success Delivery Manager
Jan 2025 — Present · Pune, IN
Education
State Board of Technical Education and Training
Diploma of Education, Computer Science
Amravati University
Bachelor of Engineering (B.E.), Information Technology
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