Umesh Ahirwar

Operations Team Lead @Xpressbees (BusyBees Logistics Solutions Pvt. Ltd.)

Gurugram, IN

Working as a team leader. Handling of clients reverse pickup dispute escalation. Solving the Dispute cases of our valuable clients such as: Zara, Adidas, Shiprocket, Meesho, Snapdeal and more than 100 plus top clients.•Do investigation and finding the defaulters.•Finding root causes of RVP disputes and recovering the losses.•Creation of MIS for work manage, data handling and data recording in a systematic way.•Analysis on data and converting raw data into informative, actionable data.•Finding of fraud customers, fraud pickup boys, fraud sellers, defaulters hubs and location which is involved in manipulations, theft in supply chain of goods.•Helping security team to investigation and finding the defaulters in the organization or at outside the organization.•Weekly meetings with client, connecting with clients via virtual and face to face to discuss the challenges and if any improvement required in a processes•Finding the process breaches and giving suggestios to correct the process or any improvement required for management.•Working and analysing to control the RVP disputes cases and losses.•Trend Analysis•Data Analysis•Dispute Analysis•Approval ratio Analysis•Claim ratio Analysis•Providing immediate resolutions to our valuable clients.•Creation of weekly and monthly reporting and presenting to the management.•After the solving the cases coordination with finance team and clients to helping to share the credit note to the clients.•Negotiation with clients in closing the cases.•Coordination with operation team in solving the dispute cases and improvement in processes.•Re-auditing of dispute cases which team has solved and providing the immediate feedback and actions.•Managing smooth workflow, coordinating with teammates, solving their querries, doubt, challenged and helping in solution of cases.

Central Board of Secondary Education

High School Diploma

Indira Gandhi National Open University

Bachelor of Commerce