Umer Malik

Customer Success and Operations, Southall Travel

Role: Senior Technical Consultant Customer Success and Operations at Southall Travel
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

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Experience

Senior Technical Consultant Customer Success and Operations
Southall Travel
Dec 2021 — Present · Gurugram, IN
Take responsibility for ensuring customers effectively use our products and achieve their goals.· Identify customer problems and collaborate with product and engineering teams to find systematic solutions and tailor new features.· Lead monthly and quarterly business reviews with clients to discuss trends, adoption rates, performance insights, and updates on products and services.· Assist in pre-sales efforts by responding to RFPs, presenting demos, and contributing to development initiatives like knowledge sharing and service standardization.· Work with various teams to understand business needs and align with strategic plans.· Manage mapping of business processes, identify gaps, and recommend ways to streamline and optimize them.· Provide expertise to enhance productivity and efficiency, while recommending roadmaps and implementation plans to address performance gaps.

Contact information

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Work email
•••••@southalltravel.co.uk
Personal email
•••••@•••••.com
Direct dial
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Current company

Southall Travel

Travel Arrangements · 417 employees · Founded 1984 · London, United Kingdom

The Southall Travel Group, established in 1984, is one of the largest travel agencies in the UK. Southall Travel Ltd has been a preferred name in UK travel industry. It has been serving an ever increasing number of travellers in the country including leisure holiday makers as well as business clients. Over the last 12 months more than of travellers entrusted us with arranging their perfect flights and holiday itineraries. We have a team of expert travel consultants who specialize in tailoring holidays for travellers spanning family and business, and budget and extravagant travellers to world wide destinations. If you are travelling solo or in group, on a round-the-world-itinerary or multi-continent holiday, or are desirous of a perfect city break deal with a variety of activities, Southall Travel offers you a world of choice for flights, hotels and holiday packages. Southall Travel’s high degree of customer orientation clubbed with the best of product is the key for its soaring fan following. Awarded with a number of accolades, the company endeavours to provide an enriching travel experience to all its customers.

southalltravel.co.uk

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Experience

Senior Technical Consultant Customer Success and Operations

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