Umashankar K. R.

About Umashankar K. R.

Key Responsibilities: Influence the Influencers Develop relationship with…

Experience

1. Senior Manager, Strategy & Transformation - Finance Accounting & Procurement

   Conduent

   Nov 2013 — Present · Bangalore, IN

   Design business strategy in terms of vision/view point, growth plan, go to market, gap identification, investment areas, risk mitigation and road map. Build connect with Analyst & Advisory firms like Gartner, Everest group, ISG, IDC & HfS to participate in their ranking programs through RFIs and be part of their briefing calls to improve the market positioning. Similarly, leverage market intelligence to strategize focus areas and future investments Collaborate with Benchmarking & Consulting firms - APQC, The Hackett Group to benchmark the process, which enables the business to compare their performance KPIs against their peer group in the industry, analyze and improve by leveraging the market best practices. Provide “Outside-In Perspective” to the Service Delivery teams in the form of latest global trends, industry best practices, tools assessment & what-if analysis. Similarly, spearheaded the Best practice-sharing forum to leverage in-house and external tools, as well as proven practices to adopt / adapt Engage with Solution Architects in designing a compelling “Value Proposition” for the prospects through industry benchmarks, core capabilities, case studies, market intelligence and draft RFX response Partnered in implementation of Global Operating Model to standardize operations across all engagements through maturity assessment, gap identification and transformation projects by leveraging best practices and technology Steered some of the corporate projects viz. regional level Cost optimization / FTE reduction through automation projects, Rate card creation, Optimize spans & layers and Improve seat utilization

Education

• Dharmamurthi Rao Bahadur Calavala Cunnan Chetty's Hindu College

  B.com, Accounts and Commerce

  1992 — 1995

Skills

• Wfm - Call Volume Forecasting, Capacity Planning, Scheduling & Optimize Su
• Bpo
• Pre-Sales
• Resource Management
• Sla
• Process Improvement
• Outsourcing
• Forecasting
• Project Delivery
• Team Management
• Transition Management
• Business Transformation
• Process Management
• Vendor Management
• Operations Management
• Business Process Outsourcing (Bpo)
• Service Delivery
• Business Analysis
• Global Delivery
• Process Excellence
• Mis
• Workforce Management
• Contact Centers
• Six Sigma
• Process Consulting
• Strategy
• Performance Management
• Crm
• Itil
• Management
• Project Planning
• Customer Relationship Management (Crm)
• IT Service Management
• Offshoring
• Service-Level Agreements (Sla)
• Program Management
• Business Intelligence
• Business Process
• Business Process Re-Engineering
• Requirements Analysis