Umar Sunni

Administrative Officer @Sorrento Support

Birmingham, GB

Monitor, organise, and respond to emails from clients and partners promptlyUpdate spreadsheets, online systems, and complete computer based tasks to aid service delivery (using Microsoft services)Regular communication with the Director, providing updates on residents, support sessions, and any issues or concernsComplete paper based/other admin-related tasks as instructedBe responsible for opening and closing the office, and setting up meetings e.g. with Support WorkersLiaise with partners day-to-day, and escalate any issues to Management promptlyAnswering the telephone and log calls, prior to informing ManagementAssist with the checking, completing, compiling and preparing of support files for audit purposesPrepare invoices for clients and support workersPrepare weekly reports for clientsRegularly monitor and keep trackers up-to-dateEnsure monthly resident POIs are sent to clients and log residents who have not provided POIsEnsure resident move-in/outs are processed accurately and in a timely mannerEnsure BCC requests for files are sent to the relevant support workers