Umar Khosnood Rasheedi

About Umar Khosnood Rasheedi

Having 3+ Years of experience. I possess a strong background in IT Support, including Incident/Change Management and logging tickets using ServiceNow, Splunk and JIRA Tool. I am adept at assessing the impact and urgency of issues to prioritize tickets appropriately. My experience includes engaging with the correct support teams by accurately assigning tickets and managing escalations efficiently. I have also maintained foundational data in ServiceNow, such as users, groups, group memberships, locations, and departments. I have a solid grasp of ITIL principles, particularly in Incident, Problem, Request, and Change Management. Additionally, I have experience creating catalog items for request management and have a deep understanding of UI Policies, Client Scripts, and Business Rules. I am also well-versed in Service Level Agreements (SLAs) and their application to priority-based tickets. Committed to continuous improvement, I strive for consistency and excellence in every aspect of my work.

Experience

1. Cloud Support Analyst

   Wipro

   May 2022 — Present · Kolkata, IN

   Client- CITI BankProject Description: Managing and Monitoring all installed systems and infrastructure.•Played a pivotal role as a Cyber Security Analyst, actively monitoring and analyzing networktraffic, system logs, and security events to detect and respond to potential threats in real-time.•Collaborated closely with cross-functional teams to identify and mitigate securityvulnerabilities through regular security assessments and penetration testing.•Effectively managed and fine-tuned security tools, including SIEM systems, intrusiondetection systems, and firewalls, to ensure the highest level of protection against cyberthreats.• Implemented comprehensive security policies and procedures, contributing to theorganization\'s compliance with industry standards and regulations.•Utilized advanced threat intelligence to proactively identify emerging threats and trends,enabling timely adjustments to security strategies.•Conducted in-depth security research and analysis to recommend and implement effectivecountermeasures against evolving cyber threats.•. Assisted in the development and testing of disaster recovery and business continuity plans,ensuring the organization\'s ability to maintain operations in the face of cyber incidents.•Investigated and resolved complex security incidents, working with law enforcementagencies when necessary, to ensure legal and regulatory compliance.• Managed security incidents through their entire lifecycle, from detection and analysis tocontainment, eradication, and recovery.•Continuously monitored and assessed security controls to identify gaps and areas forimprovement in the organization\'s security infrastructure.•Actively participated in a culture of continuous improvement by sharing knowledge andlessons learned to enhance the overall security posture of the organization.Tools- NetInfo, SWARM, DeVops, Azure Directory, IT Management, ISAW, Review Tracker

Education

• Amity University Jharkhand

  BCA, Computer and Information Sciences and Support Services

• Marwari College, Ranchi

  Intermediate In Science, Science

• Marwari College, Ranchi

  Master of Computer Applications - MCA, Information Technology

• L.A Garden High School Ranchi

  Matric