Umar Jan
System Engineer @Vodafone
Signup · Get unlimited contacts
WORK HISTORY
System Engineer @Vodafone
Kerpen, DE
Active monitoring of Vodafone Mobile, Fixed, Cable, Online, VAS and IT Services. Operations and Management of Vodafone associated Systems, and Technologies using service and Fault management Systems. Working on complex and critical system malfunctions. Pre-active and Reactive problem solving for Vodafone Mobile, Fixed and Cable services. Configuration changes in the Vodafone Technical systems and central components for Support. Single point of contact for carriers and content providers. Working on technical mobile issues like, Handover, 2G,3G,4G outages, and customer service outages. O&M of Vodafone Kabel Deutschland (VKD) service related outages.
EDUCATION
University of Stuttgart
Master of Science (MSc), Information Technology (Communication Engineering and Media Technology)
National University of Computer and Emerging Sciences
Bachelor of Science (B.Sc.), Telecommunication Engineering
SKILLS
ABOUT UMAR JAN
Multi technology (LTE/HSPA+/3G/2.5G/2G) and Fixed network (HFC, DSL) knowledge, 3rd level technical troubleshooting, RF planning & optimization and monitoring of both operator and vendor side.• International work experience in companies like Liberty Global, Vodafone Germany, Telefonica O2 Germany, Sony Germany, ZONG China Mobile and Alcatel Lucent.• Theoretical and practical knowledge/skills in wireless networks, DOCSIS (updated standards), QAM modulations, voice, video and internet related network issues.• Having clear understanding of process and actions, required to achieve departmental/company strategic and commercial goals. • Excellent network fault diagnostic and troubleshooting skills.• Comprehensive technical customer complaints handling skills.• Excellent analytical and presentation skills.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.