Umar Farooq

Head of Client Services Senior Client Service Manager (Trade Finance) @CIBC

CA

Managing a team of Client Service Managers responsible for handling portfolios of Trade Finance High Value Clients across Canada, US and UK to ensure exceptional client service experience- Point of contact for escalations of non-resolvable and complex issues from senior management for resolution to the satisfaction of client- Proactively engaging with clients and internal stake holders at senior levels to provide balanced, proactive trade finance solutions designed to enhance service delivery and overall client experience- Working closely with Trade Sales team for business development, revenue growth and smooth onboarding of new to bank and new to trade finance clients- Structuring of complex trade finance products while managing risk parameters and ensuring that these best suits with customer’s business requirements- Establishing and maintaining regular client calling program for designated top clients to confirm on-going services satisfaction and achievement of targeted levels of client satisfaction- Identification and recommendation of changes in procedures that prevent service issues occurrences.

Smith School of Business at Queen's University

Master of Finance (MFin)

National College Of Business Administration & Economics

Master of Business Administration (MBA)