Umang Sagar

About Umang Sagar

I have over 17 years of experience in the financial industry across various banks, stock broking company and asset management company, I have been privileged to lead dynamic teams towards client excellence.I head the non resident part of the Smart Banker channel at IDFC Bank.In my current role, I lead a team of highly energetic people to acquire and service clients across various categories, managing more than client relationships and the P&L for the segement as one part of my responsibilities while the other part involves lead and aquisition management.My domain expertise and passion is voice and virtual channel, where I have participated in various upcoming projects for future development, introduced and improved various processes for the banks, current and past, and set up and managed the infrastructure for the unit as a whole. I also provide product support, escalation management, and strategic inputs for future growth. My core competencies include lead management, lead optimization, channel management, P&L management, wealth management, investments, sales and marketing, and social influence. My mission is to leverage my skills and experience to drive growth and innovation in voice and virtual channel, and to empower my team and clients to achieve their goals.

Experience

1. Head of Nr - Smart Banker - Vrm Channel - Acquisition & Portfolio

   IDFC FIRST Bank

   Aug 2024 — Present · Thane, IN

   Part 1 : Aquisition and Lead Management.As a key part of Aquisition Management my role involves * leading a team which receives leads and work on them to onboard new Non Resident Clients for the bank* Collaborating and Working Closely with Marketing and Product Team to optimize leads by reviewing source of leads and their efficiency and quality.* Analyze ATS (Average Ticket Size), no of conversions, quality of conversions, country wise break up etc to ensure the onboarded accounts qualify in quality as well and not just quantity* Regular cadence with the marketing and product team to review the past leads, optimize to ensure the flow and focus is more on the productive source of leads while working on strategy to enhance future leads* Reviewing and sharing inputs to enhance the aquisition campaigns* Working on dropped leads, reassigned leads, interested but pending for conversion lead optimization* Lead connect metrics - within 30 minute connect, within 24 hours connect 7 day life cycle of lead with no of attempts, time of attempt etc* Shift monitoring, time wise efficiency, country wise spread and success etc are key part of lead management and optimization for usPart 2 : Portfolio ManagementAs a portfolio team apart from P&L and revenue management, we do end to end managemet through :* Service the base with in house and branch support* Activate the inactive and Dormant Base* Deeping Liabilities by more connect and enhancing client PPC with us* Activing clients on new products* Running campaigns* Targetted communication to clients* Streamlining the MIS and Dashboards* Enhancing the Inputs - handle time, talk time, average per call time, per day connect etc* On the strategic side, enhancement of existing process to get more self reliance and DIY models* Feasibility to reduce TATs and client experience by enhancing processes, removing redundancy, optimization of approval matrixes to reduce multiple layers like fx margins, EDD, onboarding etc

Education

• IBS Hyderabad

  Master of Business Administration (MBA)

  2005 — 2007