Pankaj Chawla

About Pankaj Chawla

A highly motivated and results-driven e-commerce and retail professional with 12 years of…

Experience

1. Regional Operations Manager

   Celcius Logistics Solutions Pvt Ltd

   Dec 2023 — Present · Delhi, IN

   Leading warehousing operations for the North region, ensuring smooth operations and adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).• Ensuring manpower planning and deployment, setting a consistent rhythm for operations across all Fulfillment Centers (FCs) in the region.• Monitoring and optimizing warehouse utilization while collaborating with Central Operations to drive efficiency.• Ensuring that all warehouses operate in a cost-effective manner and achieve target profitability.• Ensuring that all warehouses meet statutory hygiene and safety norms.• Developing and maintaining guidelines for the storage of goods in warehouses.• Ensuring all Standard Operating Procedures (SOPs) are implemented and adhered to for safety and security of the warehouses.• Ensuring minimal escalations from the client side through proactive, data-driven Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA).• Implementing standardized operating procedures to ensure smooth client onboarding and operational workflows.• Overseeing and driving the proper implementation and utilization of Warehouse Management Systems (WMS), Control Tower, and other tech solutions to enhance operational efficiency and accuracy.• Conducting regular training sessions for employees to ensure they are up-to-date with the latest client-level SOPs and company policies.• Controlling manpower and resource planning for all sites based on demand peaks, seasonality, festivals, and other factors.• Ensuring warehouses run in a cost-effective manner to achieve profitability targets across all sites.• Developing and maintaining guidelines for the storage of goods in warehouses.• Ensuring all Standard Operating Procedures (SOPs) are implemented and adhered to for safety and security of the warehouses

Education

• Delhi University

  B COM (P), Commerce

  2002 — 2005

Skills

• Project Management
• Warehousing
• Microsoft Excel
• Process Management
• Inventory Management
• Import/Export Operations
• Warehouse Operation
• Logistics Management
• Supply Chain Management
• Negotiation
• Customer Service
• Team Building
• Operations Management