Umang Shah
Transforming Customer Experiences using Gen AI | Sales Engineering | CX Thought Leadership
- Role
- Principal Solutions Consultant at Genesys
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Umang Shah
At Sprinklr, my focus as a Principal Service Specialist revolves around enhancing…
Experience
Principal Solutions Consultant
Apr 2025 — Present · Mumbai, IN
Education
Terna Engineering College
BE, Telecommunication
1999 — 2002
Bombay Institute Of Technology
Diploma, Digital Electronics
1996 — 1999
Jamnalal Bajaj Institute of Management Studies (JBIMS)
MMM, Marketing
2009 — 2012
Skills
- Consultancy
- Ivr
- Cloud Computing
- Voip
- Data Center
- Avaya
- Product Management
- Technical Requirements Gathering
- Contact Center Design
- Avaya Technologies
- Professional Services
- Call Logging
- Service Delivery
- Strategy
- Pre-Sales
- Contact Centers
- Telecommunications
- Solution Architecture
- Collaboration Solutions
- Managed Services
- Consulting
- Unified Communications
- Cisco Technologies
- Business Development
- Ip
- Acd
- Solution Selling
- Virtualization
- Enterprise Software
- Enterprise Architecture
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