Umair Ali
Regional Operations Manager @Papa Johns Uk
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WORK HISTORY
Regional Operations Manager @Papa Johns Uk
London, GB
Promoted to lead operations across a group of franchise locations, reporting directly to the owner and acting as the operational lead for all stores. Responsible for driving performance, ensuring brand compliance, and leading cross-functional initiatives across store operations, staffing, and customer experience.Key Responsibilities:Lead daily operations across a large, multi-unit franchise group.Drive KPIs across sales, labour, food cost, and customer satisfaction.Collaborate with HR, Training, and Marketing to enhance team capabilities and customer engagement.Oversee hiring, onboarding, and ongoing development of Store and Area Managers.Implement SOPs, cost-control measures, and preventive Maintenance procedures.Manage vendor relationships, audits, health & safety compliance, and corporate reporting.Champion high standards of execution, guest experience, and operational excellence.Key Achievements:Improved operational consistency across all units, increasing compliance and customer satisfaction.Led turnaround initiatives in underperforming stores, significantly boosting performance metrics.Spearheaded cross-store collaboration to improve efficiency and reduce costs.Introduced a structured reporting and accountability system to enhance visibility and ownership at all levels.
EDUCATION
University of Greenwich
Master's degree, Engineering/Industrial Management
University of Management and Technology - UMT
Bachelor's degree, Mechanical Engineering
ABOUT UMAIR ALI
As an Reg Ops Manager at Papa Johns UK, I oversee the performance and growth of multiple sites across London. I work with my, Area managers, General managers, and team members. My primary focus is on optimizing multi-unit operations, increasing profitability, and enhancing customer satisfaction. I\'m a firm believer that success is driven by data-backed decisions and consistently meeting Key Performance Indicators (KPIs).I have a Master\'s degree in Engineering/Industrial Management from University of Greenwich, where I gained valuable skills and knowledge in production planning, materials management, and sustainability. I applied these skills in my previous roles as an Area Manager at Drake Food Service and a Cluster Manager at Papa Johns UK, where I managed multiple units, negotiated contracts, implemented best practices, and led successful projects.I am passionate about delivering excellence and innovation in the takeaway sector, and I enjoy working with diverse and talented teams. Always eager to learn new skills and technologies, and to share my expertise and insights with others. My goal is to create a winning recipe for success, one slice at a time. Let\'s connect and discuss how I can bring value to your organization.
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