Umair Siddiqui
Client complex issue resolutions and escalation management, Health consultant, health, safety and fire specialist, Fincrime specialist, and Environmentalist
- Role
- Cx Specialist at Amazon
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Umair Siddiqui
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Experience
Cx Specialist
Oct 2023 — Present · Noida, IN
Customer Issue Investigation & Resolution Charge-back Support & Payment Operations (exposure) Root Cause Analysis (RCA) Complaint Handling & Escalation Management Service Level Agreement (SLA) Compliance Fraud & Dispute Resolution Support Multichannel Communication (Email, Chat, Voice) Cross-Cultural Communication High Attention to Detail and accuracy Fraud Investigation & Prevention Financial Crime (FinCrime) Awareness Account Security & Unauthorized Access Prevention Cross-Border Collaboration (UK, EU, India, US) Cross-Skill trained in multiple operation units (Spain, France, Germany, Italy, India) Shift Flexibility & Deadline Management Regulatory Compliance and Safety management Policy & Procedure Development Refunds, Negotiations & Redress Handling Cross-Functional Collaboration (Customer Service, QA, Product Teams) Strong Written & Verbal Communication Analytical & Problem-Solving Skills Training and development support ( SME )
Education
Institute of occupational safety and health
Management of health and safety
3S
HSEQ
Delhi University
Bachelor of Arts - BA
University of Hull
IGC
Aligarh Muslim University, Aligarh
Bachelor of Commerce - BCom
3s
Postgraduate Degree
Central Board of Secondary Education
Class XII
Central Board of Secondary Education
Class x
Occupational Safety and Health Association
Management of HSE
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