Umaid Sonday
Head of Operations || Delivery || Customer Success
- Role
- Senior Project Manager at Lentra
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Umaid Sonday
Energetic, trusted, and detail-oriented Operations Head with over 20 years of experience across data strategy, service operations, project management, customer success, managing service delivery and people management for leading credit bureaus across India. Proactive, energetic, and a master trouble-shooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Entrepreneurial mindset with an ability to navigate through areas of ambiguity, identify and take ownership of issues, and drive them to resolution. Drive technology ROI and cost savings through innovation and improvements. Highly skilled at motivating teams to embrace new challenges and work together collaboratively to achieve goals. Inspire others to excel by gaining buy-in, communicating openly, and building mutual respect.Skills: Operations Management ~ Service Delivery ~ Project Management ~ SLA Management ~ Customer Support & Allegiance ~ Process Management & Quality ~ Resource Management ~ Data Acquisition ~ Customer Service ~ Process Management CONTACT INFORMATION:u••••••@yahoo.com:+91••••••••40
Experience
Senior Project Manager
Jun 2023 — Present
Education
University of Mumbai
B.Com, Business/Commerce, General
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