Umaer Basheer

About Umaer Basheer

An experienced Team Manager / Product Manager / Certified Lean Six Sigma expert having…

Experience

1. Dls Manager

   Amazon

   Jan 2022 — Present · Delhi, IN

   Manage & monitor performance on job or queue adherence, volume, and quality• Support hiring and training of new Associates• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities• Track quality and utilization metrics• Provide regular, formal & informal feedback to direct reports• Maintaining system records to ensure accurate and timely information/documentation• Acting as a point of contact for certain teams to provide holistic case management services, including interviewing customers to understand the proper requirements and better serve them in the long run• Partnering with other teams, business stakeholders to understand the customer mindset• Leveraging on duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate• Critically assessing and adjusting the case management plan to an employee’s changing needs Address and responding to sensitive situations• Responding to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identifying & solving problems that may arise, sometimes with limited information• Facilitating a smooth return to work and ramp-back plan for employees returning to the workplace• Educate managers & business partners on employee concerns and needs prior to being off or returning back to work

Education

• University of Kashmir

  Bachelor's degree in Business Administration, Business Administration and Management, General

  2013 — 2016

• University of Kashmir

  Master of Business Administration, Human Resources Management/Marketing

  2016 — 2018