Uma Kakde

Strategy | Planning | General Management

Role
Director, Customer Success Strategy & Operations at Docusign
Location
Seattle, WA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Uma Kakde

My passion lies in developing inspirational customer-centric experiences that not only redefine what\'s possible, but also drives sustainable, profitable growth. To deliver business goals, I focus on reducing ambiguity by structuring a cohesive strategy with an actionable roadmap, simplifying processes, bringing dynamic products to market, and discovering unmet needs.My experience across three countries, numerous industries and as a leader and people manager in strategy & operations, marketing, and product & category management help me connect the dots to drive innovative solutions that deliver exceptional customer value across start-ups and established organizations.Core Competencies:P&L Management | Strategy, Planning & Implementation | Transformations & Program Management | Growth Marketing | Pricing & Product Positioning | Launching User-Centric Products || Cross-function Collaboration & Communications | Building High-Impact Teams | Coaching & Mentoring | Influencing to Drive Alignment & Execution

Experience

  1. Director, Customer Success Strategy & Operations

    Docusign

    Jul 2025 — Present

Education

  • Cornell Johnson Graduate School of Management

    MBA, Strategy and Finance

  • New York University

    Bachelor of Arts - BA, Individualized Study in International Relations

Skills

  • Strategy
  • Business Strategy
  • Finance
  • Investments
  • Venture Capital
  • Strategic Planning
  • Financial Modeling
  • Cross-Functional Team Leadership
  • Due Diligence
  • Mergers & Acquisitions
  • Entrepreneurship
  • Market Analysis
  • Mergers
  • Competitive Analysis
  • Start-Ups
  • Business Development
  • Management Consulting
  • Market Research

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Uma Kakde — Director, Customer Success Strategy & Operations at Docusign in Seattle, WA, US | Unifers