Uma Dey
CS Associate at Delhivery| Former Operations Executive at Mahindra Logistics | Former Team Leader at Shadowfax | 5+ Years in Team Leadership | Former Data Entry Operator at Flipkart
- Role
- Cs Associate at Delhivery
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Uma Dey
I am an accomplished operations professional with a diverse background in data entry…
Experience
Cs Associate
Sep 2025 — Present
Handling B2B shipment escalations raised by consignors and consignees through ticket IDs.• Managing issues like delayed delivery, damaged shipments, and short shipments.• Coordinating with the last-mile operations team to track shipments and resolve stuck cases.• Ensuring all documents and papers are accurate and available at the time of delivery to the consignee.• Following up on deliveries to ensure completion on committed (CPD) dates.• Supporting operations teams by resolving cases where consignors do not provide appointment dates for delivery.• Acting as a link between customers, consignors, consignees, and operations teams to ensure smooth delivery execution.
Education
Netaji Subhas Open University
B.sc
Rajyadharpur netaji girls high school
Higher secondary, Science
2007 — 2015
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