Ulysses Ramirez
Subcontract Administrator @U.S. Department of Veterans Affairs
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WORK HISTORY
Subcontract Administrator @U.S. Department of Veterans Affairs
US
Troubleshoot (e.g, problems with PCs, laptops, laser printers, network access, e-mail access) according to service level agreements; fulfills service requests and document problem and resolution in problem management system to be compatible with Epic Healthcare program.• Inspected computer systems and resolved technical issues on a regular basis with a 90%+ success rate based on service level agreement in a clinical setting. • Provide individualized support and build positive relationships between professional staff and residents.
EDUCATION
California State University - East Bay
Master of Business Administration - MBA, Business Administration and Management, General
California State University - East Bay
Bachelor of Arts (B.A.), Criminal Justice Administration
Npower Nonprofit
CompTIA ITF + certification, Tech fundamentals
ABOUT ULYSSES RAMIREZ
I have a proven background in security operations across the federal and military sector.…
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