Ulpia Stephens

Rehabilitation Case Manager @The Cooperators Solve Insurance

Toronto, ON, CA

Request medical information, arrange assessments with other professional consultations to assist with developing rehab plans.• Triages claims to assess rehabilitation potential and to assist in the development and management of case management plans.• Communicates with claimants, employers and physicians regularly by telephone or in person to address issues and implement treatment plans.• Regularly update disability case mangers on rehabilitation activities, anticipated durations and any potential concerns.• Establishes a rapport with employers and treatment providers for purposes of accommodation and reduced fees for treatment.• Contracts vendors for long-distance claimants (including directing activities, reviewing reports, and monitoring tasks/expenses).• Maintains complete documentation of phone conversations, management plans, medical reviews, Disability Claims Management discussions, return to work sheets, etc. for all files.

University of Western

Graduate B.A, Kinesiology w/French