Ulises Perez
US Customer Support Manager at Horizons Optical | Leading Technical Support Expertise in Ophthalmic Laboratories
- Role
- Us Customer Support Manager at Horizons Optical
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Ulises Perez
At Horizons Optical, my role as the US Customer Support Manager is driven by a commitment…
Experience
Us Customer Support Manager
Feb 2021 — Present · Dallas-Fort Worth, TX, US
As a Customer Support Manager at Horizons Optical, I lead customer and technical support initiatives to ensure the seamless implementation and optimization of our digital ophthalmic lens solutions. My role bridges technical expertise with customer service, providing hands-on support, training, and strategic guidance to enhance production efficiency and product performance.By leveraging my technical knowledge and working closely with customers, I strive to help our partners improve the efficiency and quality of their digital ophthalmic lens production. My goal is to provide meaningful support, listen to their challenges, and collaborate on solutions that contribute to their long-term success.
Education
Tecnológico de Monterrey
Bachelor of Science, Mechatronics Engineering
2003 — 2007
Oklahoma State University
Organizational Development Certificate, Study Abroad Program
2007 — 2007
Tecnológico de Monterrey
Green Belt Certificate, Lean Six Sigma
2006 — 2007
Tecnológico de Monterrey
Certificate, Stock Finance
2010 — 2010
Skills
- Engineering
- Project Planning
- Team Leadership
- Medical Devices
- Procurement
- 5s
- Process Engineering
- Quality Assurance
- Continuous Improvement
- Minitab
- Validation
- Project Management
- Design of Experiments
- Manufacturing
- Product Development
- Analysis
- Dmaic
- Sap
- Leadership
- Quality Management
- R&D
- Lean Manufacturing
- Manufacturing Operations Management
- Machine Tools
- Six Sigma
- Teamwork
- Cross-Functional Team Leadership
- Injection Molding
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