Chris Richards
Head of Service Delivery @Global Switch
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WORK HISTORY
Head of Service Delivery @Global Switch
EDUCATION
Lancaster University
BA, Economics
The Deanery High School & 6th Form Wigan
GCSE & A-Level
SKILLS
ABOUT CHRIS RICHARDS
A seasoned Technology leader with 15 years experience in managing projects, platforms, teams and integrations. Proven track record in leading and delivering complex Salesforce projects and a deep understanding of the Salesforce platform and its capabilities. Skilled in translating business requirements into technical specifications. An effective communicator and collaborator, I am recognised for my ability to build and manage high-performing teams.Key SkillsPeople Management: Managing teams of up to 10 reports both locally and internationally, internally and externally.Salesforce Platform: Architect of Salesforce Sales, Service, Experience & Marketing Cloud Account Engagement (Pardot) Cloud installations.Stakeholder management: Senior stakeholder management to C level executives - I interpret business objectives, influence purchasing decisions and deliver data driven insights.Financial Management: End to end financial management including business case creation, budget management, expense tracking, and cost optimisation, consistently delivering substantial cost savings.Diversity & Inclusion: Qualified Leader as Coach, Inclusive Leadership training lead and Pride in Action Community Executive sponsor.
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