Upma Kapoor

About Upma Kapoor

I build human-centered, data-driven tools and transform complex systems into ethical, usable digital solutions.I am a Senior Product Manager and User Experience (UX) Strategist at Booz Allen Hamilton, specializing in 0-to-1 product development and GTM strategy for mission-critical analytical platforms. My specialties lie in launching data-driven products for both the Defense and Civil Health sectors, but my superpower is driving user engagement and scaling these tools for maximum adoption in highly regulated, complex environments. My secret to success isn’t really a secret: I listen to users, and try to make things easier for them.My product management expertise includes developing roadmaps for enterprise software solutions, conducting extensive mixed methods user research and customer discovery, and implementing experimentation frameworks to validate product-market fit for highly regulated environments. I am experienced in customer and stakeholder management across complex organizational hierarchies, and am always translating technical capabilities into business value for executives. Some of my key product achievements in the last 6+ years- Led product strategy and user onboarding for violence prevention analytics tools that increased platform adoption- Redesigned the CDC\'s API platform development portal to improve user discovery and adoption- Managed product development for EpiMaps, a population health readiness solution featuring data-driven predictive models deployed at scaleI’m a Certified Agile practitioner, Product Owner, and Certified Usability Analyst, with proven experience in fast-paced, high-stakes environments. I hold an M.P.S. in Communications from Georgetown University and a B.A. from University of Mary Washington.

Experience

1. Product Manager and User Experience Strategist, Senior Lead Technologist

   Booz Allen Hamilton

   Nov 2022 — Present

Education

• University of Mary Washington

  Bachelor of Arts (B.A.), English Language and Literature, General, Minor in Environmental Sustainability

  2010 — 2013

• Georgetown University

  Master of Professional Studies (MPS), Public Relations & Corporate Communications

  2015 — 2017

Skills

• Customer Service
• Connecting People
• Nonprofits
• Non-Profits
• Product Management
• Hindi
• Strategic Communications
• Equality & Diversity
• Facebook
• Sustainable Development
• Legal Affairs
• Social Media
• Html
• Strategy
• Marketing
• Wireframing
• French to English
• Corporate Social Responsibility
• Blogging
• Research
• Social Media Outreach
• Project Management
• Wordpress
• Public Relations
• Business Strategy
• Digital Marketing
• Event Planning
• Powerpoint
• Client Expectations Management
• Online Journalism
• Customer Relationship Management (Crm)
• Public Speaking
• Indesign
• Analysis
• Microsoft Powerpoint
• Integrated Marketing
• Editing
• User Experience
• Marketing Strategy
• Personal Branding