Ujwala Jaishankar

About Ujwala Jaishankar

Versatile & passionate in WFM professional committed towards organizational goals, values, mission & vision. Highly organized and result oriented professional with the ability to handle complex situations.I am an effective communicator with interpersonal & relationship management skills, capable of taking up multiple roles whenever required ability to plan, delegate, control, and co-ordinate with an Ability to derive conclusions from instances and apply those conclusions to new problems.Expertise:• Workflow Management• Volume Forecasting• Data Analytics• Stakeholder Management• Process Improvements• Problem solving• Reporting & Data Analytics• Training & Mentoring• Team Management• Root cause analysisTools Knowledge:A) AspectB) IEX 6.30 ( Information Exchange )C) Blue pumpkinD) Qlik sense & Qlik viewE)Avaya CMSF)Impact 360Expert in -1)Forecasting 2)Scheduling3) Man Power Calculation 4) Capacity Planning5) Stakeholder Management6) Process Improvements7) Problem solving8) Reporting & Data Analytics9) Training & Mentoring10) Escalation Management11) RCA\'s12) RFP\'s

Experience

1. Sr Business Analyst

   Amazon

   Apr 2024 — Present · Bengaluru, IN

Education

• GPT Tumkur

  Engineer’s Degree, Electronics and Communications Engineering

  2009 — 2012

• Bangalore University

  Bachelor’s Degree, Political Science and History and Sociology

  2022