Ujwal Pande
Actively seeking full-time roles in L1 Tech Support, Customer Service, International Voice/Chat, or Cloud Support
- Role
- International Technical Support Executive at ESDS Software Solution Limited
- Location
- Nashik, MH, IN
- LinkedIn followers
- 500 followers
About Ujwal Pande
About Me Experienced Technical Support Executive with 9+ years in the IT industry…
Experience
International Technical Support Executive
ESDS Software Solution Limited
Jul 2023 — Present · Nashik, IN
Providing expert-level technical support for global clients across domains including DNS, Web Hosting, Windows/Linux Servers, cPanel, WHM, PLESK. Key Responsibilities & Contributions:Delivered technical support via phone, email, and chat with a focus on SLA adherence and issue resolution.Diagnosed and resolved complex hosting/server issues, ensuring minimal customer downtime.Educated customers on product features and best practices, boosting self-service efficiency.Documented issues and solutions in CRM for transparency and future reference.Collaborated across departments to escalate and resolve high-priority incidents.Maintained up-to-date product knowledge and shared customer feedback with development teams.Supported cross-functional initiatives including technical sales enablement and upselling.Consistently maintained service quality benchmarks and received positive client feedback.
Education
Aarambha Mahavidyalaya
High School
2012 — 2014
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