Ujwal Bansode
Lead Navigator @Princess Cruises
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WORK HISTORY
Lead Navigator @Princess Cruises
CA, US
As a Lead Navigator with Princess Cruises, I focus on creating a highly personalized, guest and teammate centric experience. My role emphasizes reducing friction points, enhancing service delivery, and ensuring seamless use of MedallionClass products and services.Key Responsibilities:Support guests with Princess App functionalities, including reservations, itineraries, and onboard services.Work closely with onboard and shore-side teams to keep the Princess App updated and running smoothly.Assist guests and crew with internet/Wi-Fi queries to ensure smooth connectivity.Conduct trainings for various departments onboard, ensuring teams are confident in utilizing MedallionClass tools and delivering service excellence.Lead and train the Ambassadors Team onboard to share knowledge of MedallionClass products and services.
EDUCATION
SNDT Mumbai
Associate's Degree
Workstation Computer Education Mumbai
Associate's Degree
ABOUT UJWAL BANSODE
I’ve built my career across multiple departments in the cruise industry, growing into a…
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