Ujjwal Tiwari
Claims Operations | Strong in Communication, Accuracy & Process | Learning Excel & Data Tools | Reliable & Efficient
- Role
- Customer Experience Associate Back Office Executive Claims (Lob) at TP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ujjwal Tiwari
I am currently working as a Claim Analyst at Teleperformance, where I handle customer…
Experience
Customer Experience Associate Back Office Executive Claims (Lob)
Jan 2025 — Present · Noida, IN
Started my journey at Teleperformance in a client-facing Customer Experience Support role, where I developed strong communication, empathy, and problem-solving skills while handling customer queries across chat, email, and voice. I consistently focused on delivering quick resolutions and maintaining high customer satisfaction.With time, I transitioned into a more process-oriented role in the Back Office – Claims Line of Business (LOB). Here, I’m responsible for reviewing, verifying, and processing client-submitted claims, ensuring accuracy, compliance, and timely closures. This shift has helped me strengthen my analytical thinking, attention to detail, and understanding of backend operations within the claims workflow
Education
Dr. Ram Manohar Lohia Avadh University
Bachelor's degree, Agriculture, General
Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)
High School (Class 10th), Science
Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)
Intermediate (Class 12th)
School of Open Learning (DU SOL), University of Delhi
Master of Business Administration - MBA, Business Administration and Management, General
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